Scheduling Private Training:
You must schedule and pay in advance for your monthly sessions at your first visit of each month. **Please do not wait until your second or third visit to settle your invoice. Though we trust and appreciate our return clients, we do not want to allow for a situation where a client may not return (for any reason), having not paid for the service they received. If you have a regular appointment time each month, your spot will be saved as long as you maintain continuous membership. You are not guaranteed the same spots every week if you do not confirm your appointments. Please keep in mind that unused monthly sessions do not “roll-over” and must be used within that month. This policy allows the trainer to properly administer your programming, and fosters your adherence and commitment to ensure the results that you are looking for, as well as ensures that our prices remain low.
Please call and leave a voicemail or send us an e-mail if you cannot make your appointment due to bad weather. We will return your call or email as soon as possible to reschedule your appointment. If we are closing in case of power loss or emergency, each client will be contacted directly. As always, if you do not call, email, or show up for your personal appointment we will consider this a no show and you will not be able to reschedule your missed appointment. Please be considerate and refrain from using the weather as an excuse for days you might not “feel like it” as a free reschedule pass. Our schedule is very tight at times and rescheduling is not always possible. We are here for your results!
24 Hour Cancellation Policy:
Although we understand emergencies arise, we do require for 24 hour cancellation in order to reschedule your appointment. If you do not cancel with more than 24 hour notice you will not be able to reschedule and will forfeit your session. If you do cancel at least 24 hours before your appointment, we will do our best to find a time to reschedule within that membership month. Again, please help keep our service prices low. **Please be aware that this is both to foster your adherence and to protect us from losing business from a time slot that might have been otherwise filled given proper notice.
We ask that you are present, properly outfitted, and prepared to work out within *10 minutes of your appointment start time*. Should you arrive late to your session, please be aware that your session will still end at its scheduled time, and both you and the trainer will have limited/not enough time to complete your programmed workout, which will result in lessened results! **Should you arrive early to your session, please be courteous to others that are paying for a private service. Please arrive no earlier than 10 minutes to your session, and we welcome you to use the facilities, and/or quietly warm-up on the machines or in the front waiting area.